A- Problem report form -------------------------------------------------------------------- Problem Report Date: [ / / ] -------------------------------------------------------------------- 1- PERSONAL INFORMATION a) Name: [ ] b) First name: [ ] c) Post address: [ ] d) e-mail address: [ ] 2- SOFTWARE a) Software*: Harmony Assistant / Melody Assistant b) Version: [_._._] (To find the software version, open the Apple menu on Macintosh or the ? menu on PC and select the "About..." option) c) Five first characters of your registration code ("None" if unregistered): _ _ _ _ _ 3- HARDWARE A) Computer model (on PC, processor and frequency): [ ] B) RAM memory amount: [ ]Megabytes (Mb) C) Total capacity of the hard disk: [ ] free space: [ ] D) Operating system *: MacOS (precise version) / Windows 3.1x / Windows 95 / Windows 98/ Windows NT4 /Other (precise) E) Sound card model (PC only): [ ] F) MIDI interface*: Yes/No a) Type of MIDI device*: Synthesizer/Expander/Mute keyboard b) Model: [ ] G) Printer type: [ ] Printer driver version (if available): [ ] H) System extensions list (installed anti-viruses, programs in the Start folder, screen savers, etc.): [ ] I) Are you connected to a network*? Yes/No a) Network type: [ ] b) Does the problem only occur when connected/unconnected to network*? Connected/Unconnected/Both 4- PROBLEM DESCRIPTION A) Problem kind*: Installation / Program launching / Editing / Tune listening / Saving / Printing / Other (precise) B) Can the problem be reproduced each time*: Yes/No C) Precise description of the conditions the problem occurs under: [ ] D) Symptom description (displayed message...) [ ] E) Does the problem persist after another complete software installation*? Yes/No F) Does other software installed on your computer suffer from the same kind of problem*? Yes/No G) If you attached files to this report, list and description: [ ] --------------------------------------------------------------------