A- Problem report form
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                            Problem Report
                             Date: [ / / ]
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1- PERSONAL INFORMATION

a) Name: [ ]
b) First name: [ ]
c) Post address: [ ]
d) e-mail address: [ ]

2- SOFTWARE

a) Software*: Harmony Assistant / Melody Assistant

b) Version: [_._._]
(To find the software version, open the Apple menu on Macintosh or
the ? menu on PC and select the "About..." option)

c) Five first characters of your registration code
("None" if unregistered): _ _ _ _ _

3- HARDWARE

A) Computer model (on PC, processor and frequency):
   [ ]

B) RAM memory amount: [ ]Megabytes (Mb)

C) Total capacity of the hard disk: [ ]
   free space: [ ]

D) Operating system *:
MacOS (precise version) / Windows 3.1x / Windows 95 / Windows 98/
Windows NT4 /Other (precise)

E) Sound card model (PC only): [ ]

F) MIDI interface*: Yes/No
   a) Type of MIDI device*:
   Synthesizer/Expander/Mute keyboard
   b) Model: [ ]

G) Printer type: [ ]
   Printer driver version (if available): [ ]
   
H) System extensions list (installed anti-viruses, programs in the
Start folder, screen savers, etc.):
   [ ]

I) Are you connected to a network*? Yes/No
   a) Network type: [ ]
   b) Does the problem only occur when connected/unconnected to
   network*? Connected/Unconnected/Both
   
4- PROBLEM DESCRIPTION

A) Problem kind*:
   Installation / Program launching / Editing / Tune listening /
   Saving / Printing / Other (precise)

B) Can the problem be reproduced each time*: Yes/No

C) Precise description of the conditions the problem occurs under:
   [ ]

D) Symptom description (displayed message...)
   [ ]

E) Does the problem persist after another complete software
installation*? Yes/No

F) Does other software installed on your computer suffer from the
same kind of problem*? Yes/No

G) If you attached files to this report, list and description:
   [ ]
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